F.A.Q.

How do I order Butter Mafia?

You can place an order online. Shop Now. 

 

How soon can I get a Butter Mafia desserts delivery?

We offer next day delivery Monday to Friday for Local Delivery Orders. So long as orders are placed before 11.59pm, we can have them delivered the next business day.

We offer same week delivery for Regional Victoria and Greater Melbourne Deliveries. Place your order by 11.59pm on Tuesday for delivery on Thursday or Friday.

Can I order online for delivery or in store pick up in a few days time or in advance?

Absolutely! You can pick a date in advance (up to 8 weeks), so you can plan ahead for birthdays or special occasions.  We fulfil our orders on a first in best dressed basis. If and when we do run out (our dessert bars tend to take turns selling out as some of them take a few days to be made), we replace them with alternate dessert bars. We definitely recommend ordering in advance because there's less chance of you missing out.

 

Where are Butter Mafia desserts made?

All our desserts and DIY Packs are made/ packed in our registered commercial kitchen in Northcote which is a dedicated Gluten Free Facility accredited by Coeliac Australia.

 

Can I speak to someone if I need help with my order?

Absolutely. Feel free to call us on (03) 9956 1156 during business hours. We are here to help and can also take orders over the phone.

  

Gluten Free

Are all your desserts Gluten Free?

100% Yes! Our kitchen is a dedicated Gluten Free zone and we do not have any ingredients containing gluten (wheat, rye, barley or oats) on site.

We also send our desserts for random lab testing and each and every time, our lab test results show no gluten detected.

Both our locations (Dandenong Market Shop and Northcote) are accredited by Coeliac Australia so you can eat with confidence.

Do you have any vegan, egg, dairy free or sugar free dessert options?

Yes we do! Our Lady Assassin is plant based, 100% Gluten Free and nut free. Our Henchmen Cookies are also Dairy Free and Gluten Free (they do contain peanuts). All the other desserts in our current range contain eggs, butter (dairy), sugar, chocolate and some have condensed milk (dairy) in them. We update our VIPs through our newsletter and also through our socials so make sure you’re signed up (to our newsletter) and following us on socials so you don’t miss out.

 

Do you have any Halal dessert options?

Yes we do! All ingredients used in our food are Halal. Our dessert bars, cakes, Henchmen cookies, brownie blocks and Bad Boy Brownie DIY Pack and savoury foods do not contain gelatine or alcohol.

 

Best Way to Store Desserts

How long will my sweets last for once delivered?

Our dessert bars will last for at least 5 days if they’re stored refrigerated in an air-tight container. That’s if they’re not all eaten on the same day.

Our Henchmen Cookies will last for 10 days when stored refrigerated in an air-tight container. Best stored without anything else in the container as our Henchmen Cookies will absorb moisture from the surroundings. They'll go soft if stored with other desserts/cakes/brownies. 

Our Brownie Blocks will keep for 2 weeks refrigerated in an air-tight container. Brownie Blocks can also be frozen for up to 2 months. Please refresh in the fridge overnight before consuming.

 

Gifts/ Personalised Messages

I am placing an order as a gift. Can you please include a message for me?

Yes we can. We can have any message you’d like included with your order. Please include your message in "Notes Field" before checking out on our online store.

 

Ingredients

What kinds of eggs do you use?

We only use fresh locally sourced Victorian free range eggs which we crack fresh each time we bake. Fresh is always best! And yes, there are many bakeries that use frozen or processed eggs that get poured out of a carton or goon bag. We aren't one of them!

 

Do your desserts contain nuts?

Yes some of them do. All our desserts follow our naming convention where the boys have nuts and the girls don’t. This just makes things a little fun!

Have Nuts: The Don (Hazelnuts), Bad Boy Brownie (Almonds), Henchmen Cookies (Peanuts), The Kingpin (Macadamias), Boozy Bad Boy Brownie (Almonds), The Santa Brownie (Pistachios).

Do not contain nuts: Lady Assassin, Mob Wife, The Mistress, Mafia Darling, Black Widow, The Gangsta, The Bunny Brownie (Limited Edition Easter Brownie), Bad Boy Brownie DIY Pack.

While we clean down preparation surfaces with a commercial grade degreaser and sanitiser between batches and minimise cross contamination, we do have nuts stored on site.

 

Do your desserts contain any preservatives?

Absolutely not. We do not use preservatives in any of our desserts.

 

Do any of your desserts contain raw eggs?

No. All our desserts that contain eggs are cooked/baked.

 

Do you have any low FODMAP desserts?

Yes we do. Our Henchmen Cookies, Mob Wife, Bad Boy Brownies and all our of Brownie Blocks are low FODMAP based on their ingredients. 

Some of our dessert bars contain sweetened condensed milk (SCM) and golden syrup (GS) which may not suit someone on a low FODMAP diet - The Mistress (SCM), The Don (SCM+GS), Mafia Darling (SCM+GS and also thin layer of white chocolate), Black Widow (SCM+GS). Our Boozy Bad Boy Brownie also contains raisins which may be unsuitable for low FODMAP diets.

 

Special Orders

I love one of your desserts. Can I order it in a slab/cake for a special occasion?

Absolutely. We can make our dessert bars as slabs/cakes for birthdays, anniversaries or any other special occasion. Please give us as much notice as possible so we can plan our production. The dessert bars that we currently offer as slabs are Mob Wife (Raspberry Pate on Chocolate Mud), The Mistress (Lemon and Passionfruit Curd on a Vanilla Biscuit Base) and The Don (Dark Chocolate Ganache, Roasted Hazelnuts in Caramel on a Chocolate Base).

 

Can you cut up your dessert bars for me so I can have them served finger food style?

Yes we can. This is a custom order so please give us advance notice when contacting us. We will need to prepare some of our dessert bars in advance as cutting up ready to serve dessert bars might result in the delicate tempered chocolate layers cracking (for our Mafia Darling and Black Widow).

We charge a surcharge for this service as each dessert bar needs to be hand cut with a hot knife which is wiped cleaned before each cut. 

Due to time constraints, we may not always be able to provide this service. The best way to arrange this is to contact us directly to confirm that we are able to do this for you. 

 

I would love to have your desserts at my wedding/engagement/birthday party. Can you cater for this?

Yes we can. Please give us as much notice as possible so we can work this into our production plan as all our desserts are made fresh and contain no preservatives.

 

Walk Ins

Do you have a storefront that I can walk in and buy from?

Yes we do! You can walk in and get your desserts to go from us. Our Northcote shop is open from 9am to 4pm on Mondays to Fridays. Our Dandenong Market Shop is open 9am to 4pm on Tuesdays and Sundays and from 8.30am to 4pm on Fridays and Saturdays.

You can also click and collect (both same day and advanced orders). Please refer to our Click and Collect page for more information. 

 

Minimum Orders

Is there a minimum order for delivery?

At the moment, we have a $45 minimum order for deliveries. For more information, see here. 

 

Is there a minimum order for Click and Collect?

No. Now that we are open for walk ins, there is no minimum order for Click and Collect orders.

 

Deliveries

Do you do same day deliveries?

At the moment, we offer next business day deliveries for Melbourne metro areas and weekly deliveries for Regional Victoria and Greater Melbourne. Please refer to our Melbourne Deliveries Page or Regional Victoria Deliveries Page for more information.

 

Can I book in delivery for a particular time?

At the moment, we do not offer this service. We make best efforts to get all our deliveries delivered between 8.30am to 6pm. If you’d like to know the ETA, please feel free to give us a call on your delivery day.

  

Do you deliver on weekends?

At the moment, we only deliver from Monday to Friday.

 

Do you deliver to Regional Victoria?

Yes we do! We can deliver to Greater Melbourne and Regional Victoria. We only deliver to these suburbs on Thursdays and/or Fridays. We use HACCP Certified Refrigerated Couriers for our Greater Melbourne and Regional Victorian deliveries so your desserts get to you in optimal state, ready for consumption upon arrival. Please refer to our Regional Deliveries Page for more information.

 

Can I place one order for two separate deliveries?

We are only able to provide one delivery per order. If you'd like two separate deliveries, this will require you to place two separate online orders.

 

I would like an order delivered to suburb XYZ.

Please refer to our Pickup & Delivery Page for more information.

 

Can I change my delivery address and/or delivery date?

Yes you can. The best thing is to give us a call on (03) 9956 1156 during business hours and we can amend your order for you. Please give us as much notice as possible, especially for Regional Victoria and Greater Melbourne Deliveries.

Shipping

Do you ship your desserts interstate?

At the moment, we are only able to ship our Brownie Blocks and DIY Packs. We believe that our product needs to reach you the way it was made to - so you have an amazing experience. Currently, this is only possible for our brownie blocks and DIY packs.

 

Who do you use for shipping?

We use Sendle (Metro) and Australia Post (Rural) to ship our orders.

 

Please contact us if you have any other questions.